United Breaks Guitars

A musician named Dave Carroll recently had difficulty with United 

Airlines.  United apparently damaged his treasured Taylor guitar ($3500)
during a flight.  Dave spent over 9 months trying to get United to pay for
damages caused by baggage handlers to his custom Taylor guitar.  During his
final exchange with the United Customer Relations Manager, he stated that he
was left with no choice other than to create a music video for youtube
exposing their lack of cooperation.  The Manager responded : "Good luck with that one, pal".

 So he posted a retaliatory video on youtube.  The video has since
received over 5.5 million hits.  United Airlines contacted the musician and
attempted settlement in exchange for pulling the video. Naturally his
response was: "Good luck with that one, pal".


Here's a link to Carroll's video(s): The first song, in particular, is very well done, I think.


http://travel.latimes.com/daily-deal-blog/index.php/united-breaks-guitar-5734/


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Taylor Guitars sent the musician 2 new custom guitars in
appreciation for the product recognition from the video that has lead to a
sharp increase in orders. They also made a video response, which you can see here:


http://blogan.net/blog/2009/07/10/taylor-guitars-responds-to-united-breaks-guitars/
.